Help Center

Everything you need to know about using LocalFreebies.co.uk

Post an Item

Learn how to give away items for free

Find Items

Discover free items in your area

Messaging

Connect with other users safely

Safety

Stay safe while using our platform

Getting Started

For New Users

  • Create your account and verify your email
  • Complete your profile with location
  • Browse local listings in your area
  • Post your first item to give away

Account Setup

  • Use a valid email address for verification
  • Add your location for local matching
  • Upload a profile picture for trust
  • Read our safety guidelines

How to Use

How do I post an item?

Click "Post Freebie" in the navigation, fill in the details, add photos, and select your location. Your item will appear in local listings.

How do I request an item?

Browse listings, click on items you're interested in, and use the "Request" button to message the poster directly.

How does messaging work?

All communication happens through our secure messaging system. Never share personal contact details in listings.

Safety & Security

Is it safe to meet strangers?

Always meet in public places, bring a friend if possible, and trust your instincts. Report any suspicious behavior immediately.

What items are prohibited?

No weapons, illegal substances, dangerous items, or anything that could cause harm. This is a free sharing platform, not for selling.

How do I report problems?

Use the "Report" button on any listing or user profile. Our moderation team reviews all reports promptly.

Common Issues

Account Problems

  • • Can't verify email - Check spam folder
  • • Forgot password - Use reset link
  • • Account locked - Contact support
  • • Can't log in - Clear browser cache

Technical Issues

  • • Photos not uploading - Check file size
  • • Location not found - Try different postcode
  • • Messages not sending - Refresh page
  • • Slow loading - Check internet connection

Contact Support

Email Support

Get help via email

Response Time

We aim to respond within 24 hours

Monday - Friday, 9 AM - 6 PM GMT

Urgent Issues

For safety concerns

Additional Resources